Privacy Policy AstonBet

1 Introduction

AstonBet (hereinafter referred to as "we", "the Platform", or "AstonBet") operates the website astonbet.bz along with the mobile app and all related services. We take user privacy very seriously and are committed to ensuring your personal information is handled transparently, securely, and responsibly.

This Privacy Policy describes the types of information we collect, how it is used, with whom it may be shared, and the measures we take to ensure its security. This Policy applies to all users who access or register on the AstonBet platform, including through our website and mobile app.

By registering an account or using any AstonBet service, you agree that your personal information will be collected and processed in accordance with this Privacy Policy. If you do not agree, please discontinue use of our platform.

2 Information We Collect

We collect your personal information through several means — whether provided directly by you, gathered automatically as you use the platform, or received from trusted third parties.

A. Information You Provide Directly

• Full name as shown on your identity card or passport.
• Active email address and mobile phone number.
• Date of birth for age verification purposes.
• Current residential address.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity verification documents (KYC) such as a photo of your national ID, passport, or utility bill.

B. Information Collected Automatically

• IP address and device information (model, operating system, browser version).
• Location data based on IP address.
• History of gaming activity, wagering, deposits, and withdrawals.
• Login session data including access time and duration.
• Cookie and tracking technology information.

C. Information from Third Parties

• Identity verification data from accredited KYC service providers.
• Transaction information from payment providers such as FPX, TNG eWallet, and DuitNow.
• Compliance and fraud prevention data from security partners.

3 How We Use Your Information

All information we collect is used solely for legitimate purposes necessary to deliver the best service to you. We do not use your data for any purpose beyond those stated below without first obtaining your consent.

• Account management: To register, verify, and manage your account on the astonbet platform.
• Transaction processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
• KYC Compliance: To fulfil legal requirements relating to identity verification and anti-money laundering.
• Platform security: To detect, investigate, and prevent fraud, suspicious activity, and security breaches.
• Customer support: To respond to enquiries, resolve complaints, and provide technical assistance.
• Responsible gaming: To monitor gaming patterns and provide assistance to users who require gaming limit support.
• Marketing communications: To send bonus offers, promotions, and the latest updates — only to users who have consented to receive such communications.
• Platform improvements: To analyse usage patterns and continuously improve service quality and overall user experience.

4 Information Sharing

However, there are limited situations where your information may be shared with certain parties for legitimate purposes:

• Payment service providers: Required transaction information is shared with payment providers (FPX, TNG, DuitNow) solely to process your deposits and withdrawals.
• KYC service providers: Identity verification documents are shared with accredited KYC partners for verification purposes only.
• Legal authority: We may be required to disclose information to government authorities or law enforcement if mandated by law or a valid court order.
• Technology providers: Technical partners who assist in operating our platform are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
• Business transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred as part of the business assets, subject to notice being provided to users.

All third parties that receive your information are required to comply with security and privacy standards equivalent to those of astonbet. They are not permitted to use the data for any purpose other than what is specified in our mutual service agreements.

5 Your Data Security

We continually invest in the latest security infrastructure to ensure your personal and financial information is always protected. Key security measures we employ include:

• 256-bit SSL encryption: All communications between your browser and our servers are protected with the highest-grade SSL encryption.
• Stored data encryption: Sensitive information such as passwords and financial data is stored in encrypted form using modern encryption algorithms.
• Two-factor authentication (2FA): You can enable 2FA on your account for an additional layer of security during login.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular security audits: Our platform undergoes regular penetration testing and independent security audits on a periodic basis.
• Internal access controls: Only authorised staff who require access to specific data are permitted to do so, with every access recorded for audit purposes.

6 Cookies & Tracking Technologies

The astonbet platform uses cookies and similar tracking technologies to enhance user experience, maintain secure login sessions, and analyse platform usage patterns. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Preference cookies: Saves your preferences such as display language and interface settings for a smoother return experience.
• Analytics cookies: Helps us understand how users interact with the platform so we can make continuous improvements.
• Marketing cookies: Used to display promotions and offers relevant to your activity on the platform — only with your consent.

You can manage or disable specific cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality and your login experience.

7 Your Rights Regarding Personal Data

As an astonbet platform user, you have certain rights regarding your personal data that we fully respect. These rights include:

To exercise any of the above rights, please contact our support team via email [email protected]. We will process your request within 30 working days from the date of receipt.

8 Data Retention Period

AstonBet retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulatory obligations.

• Active account data: Retained for the duration your account remains active on the platform.
• Data after account closure: Certain information may be retained for up to 7 years after account closure for legal compliance, tax, and regulatory requirement purposes.
• Financial transaction logs: Retained for a minimum of 5 years for audit and anti-money laundering purposes.
• Support communication data: Retained for 3 years for reference and dispute resolution purposes.
• Analytics cookie data: Typically retained for no more than 2 years.

Upon expiry of the designated retention period, your data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.

9 Third-Party Links & Services

The astonbet platform may contain links or integrations to third-party services such as payment providers and game providers. Our Privacy Policy applies solely to the astonbet platform.

We are not responsible for the privacy practices or content of such third-party websites or services. We encourage you to read their respective privacy policies before providing any personal information to them.

10 Changes to Privacy Policy

AstonBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via your registered email or a prominent notice on the platform at least 14 days before the changes take effect.

The "Updated" date shown at the top of this page always reflects the latest version of our Privacy Policy. We encourage you to review this page periodically. Continued use of the platform after any amendments take effect constitutes your acceptance of the updated terms.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

Our Data Privacy Officer can be reached by email at [email protected] or via live chat available 24/7 within the platform. We are committed to responding to all privacy-related enquiries within 48 working hours.

For urgent account security issues, please use the direct support channel at [email protected] for a faster response. For information on responsible gaming and self-protection, visit the Responsible Gaming ours.